We accept a variety of payment methods including Cash on Delivery and Online Bank Transfer. For more details, please refer to our payment options at checkout.

Shipping times vary depending on your location and the shipping method selected. Generally, orders are delivered within three (03) to ten (10) business days. You can find more information on our Shipping Policy.

Once your order has been shipped, you will receive an email with a tracking number or ask for tracking. You can use this number on our website or the courier’s website to track your order’s progress.

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout

If you need to change or cancel your order, please contact us as soon as possible. If your order has not been processed yet, we can accommodate your request. Once an order is processed or shipped, changes or cancellations may not be possible.

Yes, we offer international shipping to selected countries. Please check our Shipping Policy for details on available destinations and shipping rates.

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as per our Return and Refund Policy.

You can return most items within Seven (07) days of purchase for a full refund or exchange. Items must be in their original condition and packaging. Please refer to our Return and Refund Policy for more details.

Yes, we are committed to sustainability. Our products are made from natural, environmentally friendly materials. You can learn more about our eco-friendly practices on our About Us page.

You can reach our customer service team via email at sales@waxpigment.com or by phone at +92 312 4894376. We’re here to help with any questions or concerns you may have.